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Inspired in Norway

Made in Singapore

FAQ

COVID-19

Yes, we are still open 24/7 to accept orders!

We are trying to fulfil orders as much as possible following necessary safety measures and guidelines. Don’t worry, we will strive our very best to deliver your item within the shipping time frame you have chosen!

Once you’ve placed an order, you will receive an email notification. If you did you not receive an email, please check your spam / junk folder and ensure you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us at hello@extranordic.sg where we’ll be able to advise you further.

We do not offer any self-collection for the time being due to safety measures and operational reasons. We have a variety of shipping options, including economy shipping to keep costs low for you!

We are taking the Covid-19 outbreak seriously and want to ensure the safety and wellbeing of staff at all times when making any decisions. Our kitchen staff are following a series of strict guidelines including social distancing and wearing the full combo of mask + gloves + apron + hairnet whenever required.

Product

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you would like to know, please contact us at hello@extranordic.sg.

We feature this on all products that include ingredients, if we have missed any or you would like more information please contact us on hello@extranordic.sg.

Our cookies contain an extra rich 5-in-1 galactagogue blend that combines oats, flaxseeds, brewer’s yeast, barley, and brown rice in one bite to help boost your milk supply!

 

Our cookies are just sweet enough – perfect for having more than one each time!

While lactation cookies have not been included in any peer-reviewed clinical study, there are many anecdotal pieces of evidence among nursing mothers with an established milk supply that lactation cookies improved their milk supply.

We recommend starting with 4-6 cookies 1-2 hours before breastfeeding/pumping. Keep in mind that the effectiveness of lactation products is experienced differently from woman to woman; some see a massive increase in milk supply, some see none, and others are in between. Also remember the importance of regular breastfeeding/pumping and a good latch to ensure a good milk supply.

For granola, our serving suggestion is 50 grams per portion. As every woman reacts to lactation products differently, you may need to adjust the serving size accordingly for best effect.

Results vary from mothers to mothers; some experience an increase in milk supply within hours while others may take a longer time. The most important thing is to nurse efficiently and frequently. It would be great if you could share your experience with us via our Contact Us page!

If a product is vegan, we will always specify this within the product information. Our  organic teas from The Breastfeeding Co. are vegan, but our lactation bakes are not vegan as research has shown that infants require vitamin B12 for brain development, and this vitamin is found in foods from animals, including fish, milk, and eggs.

 

Our lactation cookies contain eggs and unsalted butter, whereas our lactation granolas do not contain any eggs or butter. Please refer to the product pages for the full ingredients list and allergens advice.

Lactation products are intended to support nursing mothers with an established milk supply. They do not substitute the integral act of stimulating your supply by breastfeeding and/or pumping efficiently and frequently once you have your baby.

Sharing is caring! We assure you that your partner will not start to lactate! Our cookies are a great healthy snack for people of all ages!

Our cookies are not halal-certified, but we bake in a no pork, no lard SFA-licensed kitchen. Also note that we do not use any vanilla extracts that contain alcohol.

Many lactation products manufacturers use brewer's yeast that is haram. However, we have sourced certified halal brewer's yeast for our products.

Payments

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, as well as payments made by PayPal.

Yes! To buy our e-gift cards, please click here.

Our e-gift cards can be purchased online. To purchase, you simply add it into your basket like you would a normal product. Once you’ve completed checkout, you will receive an order confirmation with your e-gift card confirmation within 24 hours. To buy one of our e-gift cards please click here.

Your e-gift card is valid for 6 months from the date of purchase.

Firstly, check that you are entering the discount code exactly as it appears (case sensitive, and including special characters such as dashes) and check that the code has not expired.

Secondly, check the terms and conditions of your code, if the item is on sale or in a certain category, the discount may not be valid on this product. If it is still not working, please email us at hello@extranordic.sg and our team will be able to advise you further.

No, you can only use one promotional code on each individual order.

Please try an alternative payment method or contact us at hello@extranordic.sg and our team will assist you as soon as they can!

Delivery

We offer standard (2-4 working days), economy (5-7 working days), and expedited (next working day) delivery.

For orders below SG$60, choose between standard delivery @ $6 or economy delivery @ $3.50.

For orders from SG$60 to SG$80, choose between reduced standard delivery at $3.50 or free economy delivery.

For all orders above SG$80, we offer free standard delivery!

If you order with us before 5pm Monday-Friday, you can expect your order to be delivered to you within 2-4 working days. If you haven’t received your order within this time frame, please contact us.

If you order with us before 5pm Monday-Friday, you can expect your order to be delivered to you the next working day. For example, if you order before 5pm on Monday with expedited shipping, your order should reach you by Tuesday. If you order after 5pm on Monday, your order should be with you by Wednesday.

No, we currently do not include tracking number with your order, but please be assured that we will strive to deliver within the shipping time frame you selected.

As we currently work with a third party delivery vendor, they state that your courier will make three attempts to deliver your parcel or alternatively may leave your parcel in a safe place that is convenient for you to collect. It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible.

Orders

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at hello@extranordic.sg.

Once you have placed an order with us, our team works hard to make sure we are promptly starting to process and pack your order, therefore once you are charged we are unable to interfere with this process.

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments.

Please contact us at hello@extranordic.sg as soon as possible and our team will assist you further.

Unfortunately our gift cards are non-transferable and cannot be cancelled or returned.

Unfortunately returns and exchanges are not possible as our products are prepared and baked to order.

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